Technology adoption among patients, caregivers and staff in home-based care

Technology adoption among patients, caregivers and staff in home-based care

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Technology in home-based care is a necessity, but how can providers foster adoption among patients, caregivers and staff — and what are the benefits of doing so? In this blog, we explore the different angles of technology adoption, how providers can navigate lack of buy-in, and how the right technology can benefit everyone involved in the care journey.

Technology adoption among patients and caregivers

When speaking to adoption rates for collaborative communication technology, there’s not much evidence of major issues, especially for patients who are on long-term service. In fact, patients who are on service for longer than six months typically have higher adoption rates of the app itself — potentially due to having more opportunities to engage patients about the benefits of the technology. However, if a certain patient population is unwilling to download the app, having the capability of unlimited users helps because patients can have a family member or caregiver download it.

For patients without a smartphone, we can communicate with them through a secure SMS message or email link. This app-less technology is also enticing to shorter-term patients who don’t want the hassle of creating a username and password for a short period of time.

heathcare professional shows elderly male how to use smart phone

Technology adoption among staff

When technology is easy for patients to adopt, then it’s also easy for staff. One incentive for staff to adopt collaborative technology is that it helps them to avoid using their personal device — a benefit for staff who are fearful of giving out their personal number. If a staff member isn’t available to reply after hours, they can route messages to someone on call via the secure app.

It’s also a benefit for working toward HIPAA compliance, as it prevents patients from sending pictures or initiating a video chat with staff’s personal devices.

Technology adoption among consumers

While many people don’t consider healthcare to be a part of consumerism, patients expect the real-time communication that comes with any other service. They get that engagement in every other aspect of their daily lives, from food to entertainment, and healthcare is no different.

Talk to a CitusHealth expert today to learn how the right technology can benefit everyone involved in the care journey and what adoption could look like for your organization.

Jackie Owen, RN, BSN
Jackie Owen, RN, BSN

Jackie Owen is an RN, BSN and Clinical Product Specialist for CitusHealth, with prior roles in sales, accounts, RN infusion management and as director of ambulatory infusion centers. Her range of experience is why she understands the need for a great patient engagement and internal communication collaboration platform. With 15 years as an RN in acute, post-acute and primary home infusion — and a previous customer of CitusHealth — Jackie is passionate about the CitusHealth system and enjoys sharing the benefits with current and potential customers.

Jackie and her husband reside in Colorado with their three-year-old daughter, where they enjoy golfing, hiking and exploring all the beauty the mountains have to offer.