4 Examples of how customer success creates a path to value

4 Examples of how customer success creates a path to value

Regardless of care setting, customer success always begins with determining a path to value — and that path is paved with the customer’s why. Knowing their why will help you prioritize which problems need solving, rank those priorities, and create the quickest path to success. In this blog, we discuss four examples of how customer success creates a path to value.

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5 Technology solutions for the holiday season

5 Technology solutions for the holiday season

The holiday season is a festive time for families and friends, but it can be a difficult time for patients and their caregivers as they try to navigate care during the busiest time of the year.
With the right technology, home-based care organizations can go into the holiday season with confidence. In this blog, we explore five innovative solutions that can help navigate the holidays.

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Measuring success of your remote technologies

Measuring success of your remote technologies

As part of the implementation process and beyond go-live, we help customers identify best practices and measure different areas of their business to implement the right digital tools that can help them reach their goals. In this blog, we share different areas of your organization that can be measured so we can take steps toward adopting the right technology that can lead you to success.

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Use case highlight: 4 Ways form building can save time and resources

Use case highlight: 4 Ways form building can save time and resources

One of our most popular time-saving features is the ability to build and customize forms based on our customers’ unique needs. Our Forms Center allows customers to stay close to patients and collect structured data in between visits through a user-friendly forms builder. In this blog, learn four ways form building can save time and resources in home-based care.

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Personal POV: Advocating for a kidney transplant, diabetic patient before digital collaboration

Personal POV: Advocating for a kidney transplant, diabetic patient before digital collaboration

Everyone has experienced a family member or loved one needing professional care in the home or in a facility. In this series, CitusHealth employees share their personal stories of these experiences. This blog discusses the personal experience of a diabetic parent and advocating for their care long before technology could help coordinate communication.

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7 Implementation steps for a successful end-to-end customer experience

7 Implementation steps for a successful end-to-end customer experience

When home-based care organizations invest in technology, they need a thoughtful implementation process to help ensure long-term success and adoption among staff. In this blog, we detail our six-step approach to onboarding organizations to technology, training their users, and helping to ensure success for go live and beyond.

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