Patient safety: Best practices for home infusion

Patient safety: Best practices for home infusion

Reading Time: 6 minutes

The healthcare sector is transforming considerably, as patients often prefer home infusion therapy over traditional inpatient and outpatient services. This shift is driven by the advantages it offers patients—primarily convenience and comfort. However, this transition makes it imperative for home infusion pharmacies to sustain, if not elevate, their safety standards, ensuring optimal patient experiences and outcomes.

Empowering patients to manage their care proactively is essential to maintain patient safety. Equally important is ensuring patients adhere to their treatment and care plans while remaining communicative with their care teams. Those care teams also need to collaborate effectively and efficiently to provide coordinated care.

Home infusion therapy’s increasing popularity underscores the need for a strategic approach to patient safety. This approach encompasses three integral components that constitute the foundation of a secure and efficient home infusion service:

Shot of a senior woman using a digital tablet with a nurse on the sofa at home

1. Patient education leads to self-management

Patients are more engaged in their healthcare when they know about their treatment, medications, side effects, and safety measures. This increased involvement can lead to safer and more effective healthcare.

Knowing about their treatment allows patients to actively participate in their healthcare. Understanding medications and their potential side effects helps patients make informed decisions. Being aware of safety measures can prevent potential risks and complications.

Patients and caregivers can access training materials for home infusion therapy whenever needed, not just during the initial training. This ongoing access to educational resources is important for ensuring that patients and caregivers have the information they need. It helps them feel confident and prepared to manage the therapy at home.

Despite receiving detailed instruction from healthcare professionals, the complexity of equipment and medication management at home can be overwhelming, particularly during stressful situations. Therefore, the availability of on-demand digital educational resources offers reassurance, ensuring that patients and caregivers have immediate access to crucial information whenever needed.

Without in-person medical supervision, patients can use technology to access educational content, communicate with healthcare providers, and get immediate feedback. Digital solutions, like secure messaging tools, allow patients to communicate directly with their care teams. Being able to seek help outside regular hours means their concerns can be addressed quickly and effectively. They then feel empowered to manage their health and the risk of complications are reduced.

By prioritizing comprehensive and accessible patient education, home infusion providers can significantly improve patient outcomes, fostering a safer and more effective home-based care environment.

2. Patient satisfaction leads to adherence

Patient satisfaction in healthcare is a critical indicator of a provider’s quality and is essential to ensuring patient safety within home infusion therapy. Patients who are happy with their care are more likely to follow their treatment plans accurately, communicate openly with their care team, and report any issues or changes in their condition.

Patients highly value accessible and responsive support from providers. Whether through secure messaging, video chats, or direct interactions, timely and clear communication can significantly enhance the patient’s experience and satisfaction.

Patients are happier and more likely to adhere to their treatment plan when they can easily book appointments, get quick answers to questions, and understand their care instructions. But ensuring patient satisfaction extends beyond addressing their immediate healthcare needs. It involves creating a seamless, hassle-free experience that fosters trust and confidence in the care provided. Technologies like mobile apps and online portals facilitate this interaction, offering patients a direct line to their care teams, which can enhance their sense of security and well-being.

When home infusion providers excel in patient satisfaction, they establish a foundation of trust and safety that is pivotal for successful treatment outcomes. Ensuring patients feel heard, cared for, and confident in managing their health can improve safety and health results in home infusion therapy.

3. Interdisciplinary communication leads to coordination

Effective interdisciplinary communication is crucial for patient safety in home infusion therapy. It ensures coordinated efforts among healthcare professionals. This collaboration is essential for aligning treatment objectives, managing medications, and monitoring patient progress, significantly reducing potential errors.

In home infusion, nurses, pharmacists, doctors, and specialists work together to provide safe and effective care. Sharing patient information like medical history, medications, and treatment responses is important for making informed decisions and adjusting care plans quickly.

Establishing a culture of open communication allows these interdisciplinary teams to proactively address safety concerns, implement preventative measures, and offer unified patient support. For instance, a nurse’s insights during a home visit could inform a pharmacist’s medication guidance or a physician’s clinical decisions, creating a cohesive and dynamic care plan.

Team members must work hard to keep communication open, especially when they are geographically dispersed. Advanced communication tools, such as secure messaging apps and real-time digital health records, are necessities in these instances. They ensure that critical patient information is accessible to make efficient and well-informed healthcare interventions.

Good communication among interdisciplinary teams is more than just sharing information. It’s also about working together to care for patients effectively. Care teams who collaborate effectively provide safe and coordinated care while keeping patients healthy and informed.

Enhancing patient safety with a holistic approach

A comprehensive strategy that includes patient education, satisfaction, and interdisciplinary communication is the foundation of patient safety in home infusion. This strategy is important to ensure that patients receive care that’s safe, effective, and tailored to their needs.

Education equips patients with the knowledge they need for proactive participation in their treatment. Through informed self-management, patients can significantly contribute to the safety and effectiveness of their care. Satisfaction, on the other hand, is a vital measure of care quality. Happy patients are more involved, follow their treatment plans, and report problems quickly, improving their safety.

Team communication among all healthcare professionals, from pharmacists to doctors, is important to provide consistent patient care. This coordinated effort is fundamental to preventing misunderstandings and errors and facilitating a unified, safe, and efficient treatment process.

Adopting this holistic approach allows home infusion providers to foster a safety culture that impacts all aspects of patient care. As the industry advances, this dedication to ongoing improvement will help ensure patients continue to receive the highest quality care in their preferred environment.

CitusHealth’s robust framework of digital support tools empowers patients, facilitates communication, streamlines care coordination, and helps providers deliver superior, safe, and efficient home infusion services. Our advanced solutions can help improve patient safety in home infusion therapy, fostering a culture of continuous development in patient centered care.

Schedule a demo to learn more about CitusHealth’s suite of solutions and explore tools to help you deliver enhanced patient care and safety.

Danielle Maroon
Danielle Maroon

Danielle Maroon is a dedicated professional services employee at ResMed with a passion for excellent healthcare and efficient work environments. While balancing work, she’s devoted to being present, caring and loving to her two sons and her supportive husband.