Study: Patients need better tools for education and engagement

Study: Patients need better tools for education and engagement

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Healthcare providers are no strangers to forgetful patients, as it has long been a problem for patients to retain care information once they leave the hospital’s four walls. But while many providers have tools in place to address this challenge, they often fall short.

In a study conducted by the University of Michigan School of Medicine, 53 patients were interviewed in the days following their discharge from an inpatient encounter. Researchers found that patients need better education through tools like digital communication and portal access.

In this blog, we explore the research results and how the right technology can help improve education for patients receiving care outside of the hospital.

90% of patients were confident they could remember details from their patient stay.

Even though some inpatient facilities provide whiteboards to display medical information, patients reported that they were unhelpful in helping retain information. Instead, they preferred paper and pens at the bedside to take notes. But what if those manual recording tools got left behind or lost after discharge? With the right digital solution, patients have 24/7 access to real-time information and education on their preferred device.

graphic 60 percent of patients remember the diagnosis

Less than 60% of patients could accurately remember the diagnoses addressed during their inpatient stay.

Most patients may be confident in their ability to remember medical information given during their inpatient stay, but the reality is that only a little more than half can accurately retain that information after discharge. This lack of retention can negatively impact patient outcomes or even lead to a readmission. With collaborative care technology, patients can receive up-to-date patient education on their diagnosis anywhere, any time — helping to ensure patients adhere to their treatment plans.

graphic less than 45 percent of patients remember medication changes

Less than 45% of patients could remember medication changes that happened during their impatient stay.

While just a little over half remember diagnoses, less than half remember medication changes — a critical part of treatment after their inpatient stay. It’s also common for clinicians to find boxes of medications when visiting patients in the home, reconciling what’s newly prescribed and what’s old. With digital tools that prioritize real-time patient communication and collaboration, patients have access to education on their medication changes, dosage amounts and side effects.

elderly man looks at prescription bottle

Patients mentioned patient-provider communication as being helpful for information retention.

With so much confusion on diagnoses and medication information after inpatient stays, it’s no surprise that the study found patients find communication helpful for retaining information. Providers that adopt collaborative technology not only set patients up for success, but also help to increase patient engagement and satisfaction.

The numbers are clear, patients need better tools to adhere to their care plans. With the right technology, education can be on demand 24/7 to provide real-time and up-to-date information on diagnoses, medications and treatments — ultimately helping patients have more positive care experiences.

Talk to a CitusHealth expert to learn how our digital solution helps to keep patients informed on their diagnoses and care plans.

Amanda Hannan
Amanda Hannan
Customer Success Manager, CitusHealth

An accomplished and versatile customer-focused leader with a proven track record in building outstanding customer relationships, Amanda builds productive teams and ensures customers exceed their ROI. She’s a Six Sigma Green Belt and subject matter expert in IV workflow management systems implementation, EHR integrations, HL7 interfaces, automated dispensing cabinets, IV pumps, and various SaaS products including analytics-focused reporting tools.

With CitusHealth, Amanda is passionate about optimizing and building processes for customers. Prior to joining the CitusHealth team, she worked with all levels of health system management including IT, pharmacy, nursing, physicians, finance, and supply chain with companies such as Cardinal Health, BD (previously CareFusion) and CorsortiEX.