Our leadership team and advisory board is comprised of proven industry leaders, including home infusion, specialty pharmacy, home health, hospice/palliative care and HME specialists; healthcare technology and informatics experts; data analysts; physicians; healthcare marketers; financial and business development professionals. Together, we are singularly focused on delivering the healthcare industry’s most innovative suite of digital health solutions to improve the patient experience and care team collaboration.

Melissa Kozak, RN, BSNCo-Founder, President

As a registered nurse, Melissa has a deep understanding of the post-acute industry. Her extensive clinical care and operational insight led her to become the visionary entrepreneur she is today. With CitusHealth, she’s created our industry’s first end-to-end digital health collaboration platform to solve the complexities of managing post-acute continuum of care and patient and family engagement challenges.

Terri Embry-Drummond, RN, BSBACustomer Success

A registered nurse with a bachelor’s degree in business and marketing, Terri’s career has spanned almost three decades in regional and national home, specialty and long-term care infusion operations, sales, and informatics leadership. Her experience with cutting-edge workflow optimization has allowed her to understand the challenges both customers and their patients face. With CitusHealth, she leads the adoption and retention team helping to bring the voice of customers to the product development roadmap.

Terri has been in leadership, sales, and nursing roles for companies such as BioScrip, Omnicare, and Olsten-Kimberly Quality Care.

Marcus BanksSales and Growth

An accomplished executive with over 20 years of sales leadership experience, Marcus has demonstrated success in increasing top-line revenue, rapid organizational growth, and applying strategic thought leadership to improve sales outcomes. His passion for developing winning strategies has led to long-lasting relationships with clients across the post-acute space. With CitusHealth, he oversees sales functions with a focus on driving revenue growth.

Marcus has previously held sales leadership roles for BCC Software, Pitney-Bowes, and WellSky.

Venkat GogulamudiEngineering

With over 25 years in executive management, solution architecture, delivery leadership, and professional services, Venkat has a passion for cutting-edge technology and using Open Source software in enterprise applications. His pivotal role for CitusHealth involves managing engineering activities and integrating with industry-leading EHR systems—helping propel the company to drive additional ROI opportunities for our clients.

Venkat previously worked at Nokia and Microsoft, where he delivered the consumer-facing AWS, Azure Cloud hosted PaaS, SaaS services serving millions of users. His background spans various industries including healthcare, airlines, telecommunications, government, and other IOT domains delivering workflow automation solutions and enforcing strong security posture.

Melissa Polly, MBAMarketing

With over 20 years of experience leading marketing operations and executing thought leadership, go-to-market, and integrated marketing strategies nationwide within healthcare and health IT, Melissa is an innovative leader. She’s extremely passionate about connected care and improving patient and family engagement with technology. With CitusHealth, she’s executing significant revenue growth, customer acquisition and retention, process improvements, and optimization of ROI.

Prior to CitusHealth, Melissa has built successful teams for Brightree, MatrixCare, AMN Healthcare, and other provider organizations and hospitals in Georgia and Southern California. She also sits on the marketing committee for CommonWell Health Alliance.

Coralina CharlesProfessional Services

With 20 years of experience in the healthcare industry, Coralina is an accomplished leader motivated by collaborative technology allowing more accessible care. Her approach to providing quality onboarding practices, improving the customer experience, and increasing adoption are instrumental in the overall success of the team. For CitusHealth, she oversees professional services functions.

Coralina has previously led successful teams with Brightree, MatrixCare, and other leading post-acute providers.

John CoxCustomer Support

With over 20 years of experience in leading customer support organizations within the healthcare industry, John is a customer operations leader. He has a true passion for customer care while guiding and growing teams to view their interactions through the lens of the customer. With CitusHealth, he has designed and launched customer-facing operations—all while driving continuous service improvements that enhance the customer’s experience, satisfaction, and retention rates.

Prior to CitusHealth, John worked in the ambulatory EHR market, notably with Greenway Health. Most recently, he led the support department with Qure4u, where he created and organized customer support in the post-development phase of a virtual care patient engagement SaaS company and designed workflows to increase the efficiency and knowledge transfers of the support team.

Chris PuglieseProduct

Having spent the last decade working with post-acute technology and EMRs, and the last five years focused on interoperability, Chris’ strength is enabling technology. His passion is also educating on the growing importance of interoperability and its benefits to the post-acute care settings. With CitusHealth, he’s become an interoperability leader, spearheading integration and interop initiatives both internally and externally.

Chris’ industry committee roles and responsibilities include: Leadership Team Member for the Post-Acute Interoperability Work Group (PACIO), technical lead for the Functional Status Subgroup for the PACIO initiative, CommonWell Health Alliance Use Case Committee member, and CommonWell Health Alliance Specification Workgroup member.

Read more about our founder and President, Melissa Kozak, and what drove her to start the CitusHealth digital revolution in post-acute care.

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