Our leadership team and advisory board is comprised of proven industry leaders, including home infusion, specialty pharmacy, home health, hospice/palliative care and HME specialists; healthcare technology and informatics experts; data analysts; physicians; healthcare marketers; financial and business development professionals. Together, we are singularly focused on delivering the healthcare industry’s most innovative suite of digital health solutions to improve the patient experience and care team collaboration.

Melissa Kozak, RNCo-Founder, President

Melissa is a registered nurse and the Co-Founder and President of Citus Health. She is a visionary entrepreneur and seasoned clinician with deep domain understanding of the home infusion and specialty pharmacy industry and extensive clinical care and operational insight. As the Co-Founder of Citus Health, she created the post-acute care industry’s first end-to-end digital health collaboration platform to solve the complexities of managing post-acute continuum of care. 

Shahid ShahCo-Founder, Chief Technology Officer

Shahid N. Shah is an internationally recognized and influential healthcare IT thought leader who is known as “The Healthcare IT Guy” across the Internet. He is a technology strategy consultant to many federal agencies and winner of Federal Computer Week’s coveted “Fed 100″ award given to IT experts that have made a big impact in the government. Shahid has architected and built multiple clinical solutions over his almost 21-year career. He helped design and deploy the American Red Cross’s electronic health record solution across thousands of sites; he’s built several web-based EMRs now in use by hundreds of physicians; he’s designed large groupware and collaboration sites in use by thousands; and, as an ex-CTO for a billion dollar division of CardinalHealth he helped design advanced clinical interfaces for medical devices and hospitals. Shahid also serves as a senior technology strategy advisor to NIH’s and TATRC’s SBIR/STTR program helping small businesses commercialize their healthcare applications. Shahid runs four successful blogs. At http://shahidshah.com he writes about architecture issues, at https://www.healthcareguy.com he provides valuable insights on how to apply technology in health care, at http://www.federalarchitect.com he advises senior federal technologists, and at https://www.hitsphere.com he gives a glimpse of the health-care IT blogosphere as an aggregator.

Terri Embry-Drummond, RN BSBAVice President of Customer Success

An infusion industry expert and former Nurse Management & Informatics corporate leader for BioScrip, Inc., Terri has a passion for creating efficiencies and standardization while applying technology solutions that drive the best healthcare experience for referral partners, patients and clinicians. Her 25 years of industry trailblazing and leadership experience will be instrumental in driving the Citus Health customer onboarding experience, training, and overall success.

Marcus BanksVice President, Sales

An accomplished executive with over 20 years of sales leadership experience, Marcus oversees the company’s sales functions with a focus on driving revenue growth. He has consistently demonstrated success in increasing top-line revenue, rapid organizational growth, and applying strategic thought leadership to improve sales outcomes. He is passionate about developing winning strategies for clients that foster their success which has led to deep, long-lasting relationships with clients across the post-acute space. Prior to joining Citus Health, Marcus held senior sales leadership roles for organizations such as BCC Software, Pitney-Bowes and WellSky.

Venkat GogulamudiVice President of Engineering

With 22 years of experience in executive management, solution architecture, delivery leadership and professional services, Venkat provides a pivotal role for Citus Health managing the company’s engineering activities and the successful integration of the Citus Platform with industry leading EHR systems. His passion for cutting edge technologies and strong support of using Open Source software in enterprise applications will continue to help propel the company to drive additional ROI opportunities for our clients.
Prior to joining Citus, Venkat worked at Nokia and Microsoft where he delivered the consumer facing AWS, Azure Cloud hosted PaaS, SaaS services serving millions of users. Venkat’s background spans various industries, including Healthcare, Airlines, Telecommunications, Government and other IOT domains solutioning and delivering workflow automation solutions using BPMN engines along with enforcing strong security posture.

Melissa Polly, MBADirector, Marketing

Melissa is an innovative marketing leader with 18+ years of experience leading marketing operations and executing thought leadership, go-to-market, and integrated marketing strategies nationwide, within healthcare and health IT. She has a demonstrated history of transforming vision into execution, resulting in significant revenue growth, customer acquisition and retention, process improvements, and optimization of ROI. Prior to joining Citus Health, Melissa built successful teams for Brightree, MatrixCare, AMN Healthcare and various provider organizations and hospitals both in Georgia and southern California. She is extremely passionate about connected care and how technology can improve patient and family engagement.

Coralina CharlesSenior Director, Professional Services

With 20 years of experience in the healthcare industry, Coralina is an accomplished leader overseeing the professional services functions for Citus Health. Her approach to providing quality onboarding practices, improving the customer experience, and increasing adoption are instrumental in the overall success of the team. She is motivated by collaborative technology allowing for more accessible care. Prior to joining Citus Health, Coralina has led successful teams with Brightree, MatrixCare, and other leading post acute providers.

John CoxDirector, Customer Support

John is a customer operations leader with over 20 years of experience in leading customer support organizations within the healthcare industry. He has designed and launched customer-facing operations, all while driving continuous service improvements designed to enhance the customer’s experience, satisfaction, and retention rates. He has a true passion for customer care while guiding and growing teams to view their interactions through the lens of the customer.

Read more about our founder and President, Melissa Kozak, and what drove her to start the Citus Health digital revolution in post-acute care.

Learn how Citus Health can help your teams, patients, caregivers and partners stay better connected.