Oct 5 2022
Reading Time: 3 minutes
By: Venkat Gogulamudi, Vice President, Engineering, CitusHealth
There are a lot of multiples in home-based care. Multiple people are involved in the patient care– from caregivers, physicians and staff members to the family and the patient. And there are multiple ways that each person prefers to collaborate. Some use mobile devices, some use computers or laptops, and others use app-less links. The key is that to really make the collaboration work effectively, the same information must be available to each person and on each of the devices they use, and it must be accessible on time, every time and be completely secure.
If you’re considering a patient support platform or just evaluating the one you already have in place, make sure it includes these three main pillars of security.
Availability of the data
In order to provide timely and quality care, information about the patient and the care-specific data must be readily available whenever it’s needed. CitusHealth, with its highly redundant platform hosted in multiple data centers, provides the data when and where it’s required and regardless of how the user chooses to access it.
Confidentiality of the data
The next pillar is about protecting information from unauthorized access while providing that information securely to those who are authorized. For the right level of confidentiality, use a framework where nobody is trusted by default. At CitusHealth, for example, our platform uses end-to-end encryption, multifactor authentication, and single sign on (SSO) so the data is accessible from multiple end points including app-less mode without forfeiting security.
Integrity of the data
The third pillar of security you should expect in any collaborative care technology is data integrity to protect the data from being tampered with or corrupted by outside threats. That means you’ll need a platform with end-to-end encryption that covers data in transit and encrypt the data at rest using strong encryption algorithms such as AES 256.
Make sure your infrastructure is monitored by security operations teams in addition to IDS/IPS systems in real time and 24/7 to help ensure data security. That’s what we do at CitusHealth because with so much data exchanging between devices, as well as app-less communication via secure links, it’s critical to maintain data security while making it available where and when it’s required.
Data security is important in any industry, but in healthcare, where patient information is heavily protected and regulated, organizations must prioritize technology partners that truly understand these security pillars and put them into action in every facet of their digital tools.
Schedule a demo today to learn more about CitusHealth’s innovative tools and the end-to-end security that keeps them safe for patients, families, and the staff who use them every day.