6 Ways to retain top talent in home infusion

6 Ways to retain top talent in home infusion


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By: Melissa Kozak, RN, BSN, Co-Founder and President, CitusHealth

Are you experiencing high turnover with your top talent? When staff are burnt out, they’re less productive and less engaged. This ultimately leads to patient care being negatively impacted, because if you don’t have happy staff, it’s difficult to have satisfied patients and referral sources.

Retaining top talent is one of the biggest concerns for home infusion providers, as employee churn can be one of the costliest challenges facing this healthcare setting. So how do we retain the people we already have? Here are six ways your business can reduce turnover.

Have the right company culture from the top down.
As obvious as it may seem to have a positive company culture, many providers fail to actively appreciate employees. Your staff wants to be recognized just as much as they want to do meaningful work. Investing in solutions that will make their jobs easier and show appreciation for the work they do will help make them feel valued and prioritized.

Go paperless (as much as possible).
Many organizations have dedicated “fax wranglers” who coordinate incoming paperwork, scan it in, and chase down needed signatures. With the right digital solution, staff members can seamlessly manage electronic signatures and get documents back into the system of record with a click—saving significant amounts of time and frustration.

Have one platform vs. multiple systems.
Before using CitusHealth, several of our customers had employees leave due to the burden of managing an average of 40 emails to coordinate one start of care. Tools that put communication in one platform and integrate those conversations into the system of record save time spent on duplicate entry into multiple systems.

Allow patients access to self-service.
When organizations depend on the phone to contact patients, process refills, coordinate deliveries, and other care management, they waste time playing phone tag and answering calls after hours. Your technology should allow patients to self-service with a platform where they can answer questions from the care team, access educational materials related to their care, and sign documents electronically. This approach gets patients to participate in their care and allows staff members to take on more patients.

Keep staff informed on patient progress.
Knowing what’s going on with the patient, what documentation is outstanding, and what stage the patient is in on their care journey helps staff feel less frustrated with their jobs. Seamless communication and pharmacy dispensing system integration keeps everyone updated on patient progress and what needs to get done next.

Make sure your teams have what they need to be successful.
Many organizations use disparate platforms that lack integration, causing duplicate entry and time wasted going in and out of different technologies. With one digital solution, your team has everything it needs in one place to coordinate care, communicate seamlessly, educate patients, and manage paperwork and signatures.

At the end of the day, technology should repurpose staff’s time so they can focus on the most valuable activities that will drive growth. Request a demo to experience how CitusHealth can do that for home infusion providers.

Melissa Kozak
Melissa Kozak
RN, BSN, Co-Founder, President, CitusHealth

As a registered nurse, Melissa has a deep understanding of the post-acute industry. Her extensive clinical care and operational insight led her to become the visionary entrepreneur she is today. With CitusHealth, she’s created our industry’s first end-to-end digital health collaboration platform to solve the complexities of managing post-acute continuum of care and patient and family engagement challenges.