Mar 24 2022
Reading Time: 3 minutes
By: Melissa Kozak, Co-Founder and President, CitusHealth
A growing number of patients are being referred to home infusion. And with a nationwide staffing shortage happening across home-based care, staff must do more with less.
Many home infusion providers rely heavily on email, phone calls, and disparate applications that don’t integrate with pharmacy dispensing systems. Without a digital tool that puts all communication in one platform, staff are forced to enter information multiple times, into multiple systems—an inefficient and dated approach to onboarding and providing care to patients.
If staff are overworked and unhappy, the truth is patients and referral partners will likely be negatively impacted. But when more staff can’t be hired—which would be ideal—the next best thing is to create more time for the staff you already have (without the use of overtime).
Here are four ways CitusHealth is helping home infusion providers do more with less:
Keep all communication on one platform
Using disparate apps, relying on phone calls and email, and even having dedicated “fax wranglers” to manage paper coming in creates inefficient operations with multiple threads of communication that lack the ability to go into the system of record. With CitusHealth, all communication threads are in one platform and sync with the system of record—eliminating the need for duplicate data entry.
When forms and documents are digital, they can be delivered to whoever needs them—patients, family members, physicians, etc.—with the click of a button. This seamless delivery of required paperwork cuts down on time staff spend getting ahold of patients, processing refills, or coordinating deliveries. And it also helps to meet patient expectations of more convenient communication and accessible care teams.
Have eSignature capability.
Having solutions that capture eSignatures from patients, caregivers, or providers, and transferring it to the pharmacy system with the click of a button saves a significant amount of time. This capability also leads to faster billing and revenue collection, and satisfied referral partners and patients, as digital documents and forms can be signed and returned instantly—avoiding delayed care.
Allow patients to self-service.
Home infusion staff often spend hours on the phone managing administrative tasks. By reducing this burden with a platform that allows patients to input data themselves and do the work for your staff, you can repurpose time for your pharmacy team to take on more patients and to focus on the most valuable activities that will drive growth.
The staffing shortage is not unique to home infusion, but this distinct sector of home-based care can maximize current staff to make more time for activities that add value.
Experience how CitusHealth can help your team do more with less. Schedule a demo today.