Jul 28 2023
Reading Time: 3 minutes
In the wake of COVID-19, post-acute care providers are facing a shift in expectations of clinicians, referral sources, patients, caregivers and families. Patients now understand the conveniences of remote engagement, clinicians need solutions for efficiency and work-life balance, and referring providers expect to stay connected to the care journey of every patient.
Care team collaboration: The patient discussion group (PDG), an ideal way to capture and curate patient information in one place, is a customizable chat thread for a single patient. Strictly for staff and external partners, PDGs are not accessible to patients or their caregivers. It keeps conversations about care in one location to give all those involved in providing that care an up-to-date view of care progress and needs.
Digital nursing notes and customized forms can help organizations track medication changes, side effects, adherence to care plans, and more. Even more, it allows you to keep track of regulatory requirements to help meet compliance needs.
Secure messaging and video chat allows providers to conduct telehealth visits and engage patient and family caregivers between in-person visits.
Auto-translate features can reduce delays in care when receiving inbound communications and help patients and their families, who may be most comfortable communicating in their native tongue.
With group messaging and video chat features, providers can update multiple family members at the same time, regardless of location.
Broadcast messaging is a group messaging application that allows staff members to communicate important information (such as emergency announcements) with multiple patients, other staff members or partners all at once to save valuable time. Whether it’s safety information or a natural disaster, the ability to quickly communicate to a mobile device is critical.
Education Center: Since families and caregivers have a greater responsibility in this new era of care in the home, making it possible for them to easily access customized educational materials at any time, any place, on most devices helps them properly support the care plan.
Staying connected is essential in this new era of care. Talk with a CitusHealth expert to discover how we can better connect your care team and those they serve.