Use case highlight: Reduce paperwork for specialty pharmacy and home infusion

Use case highlight: Reduce paperwork for specialty pharmacy and home infusion


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By: Brittany Isaacs, MS, RN, IgCN, Customer Success Manager, CitusHealth

In the world of home infusion and specialty pharmacy, sending a physical welcome packet to new patients is the norm. It helps caregivers educate patients on the pharmacy, storage, emergency information, and any other details they’re required to share. These packets can be several pages long to even as big as a book—which means printing and shipping can get costly.

With CitusHealth’s Education Center, the welcome packet can be completely electronic, putting all education information at caregivers’ and patients’ fingertips. It can be easily reviewed over the phone, via video chat, or in person with care team members. From there, patients and caregivers have on-demand access to the packet, ultimately reducing printing and shipping costs and providing more thorough care.

Beyond these significant savings, here are three more reasons using the Education Center to welcome new patients can benefit specialty pharmacy and home infusion providers.

The information never goes out of date.
Since the packet is electronic, it can be updated at any time. This means reprinting is unnecessary and patients and caregivers always have access to the most accurate information.

It meets accrediting requirements.
While educating patients is ideal to provide better care and experience better outcomes, sharing this welcome information is actually required by accrediting bodies. The good news is CitusHealth’s Education Center meets these requirements and can help keep providers compliant in more efficient ways.

Patients and caregivers can better manage their own care.
When critical information is electronic and lives within the application used to communicate with the care team, patients and caregivers can better understand their goals and easily follow their plan of care between visits. They don’t have to keep up with paper, they know they’re getting accurate information, and it’s all in an application they trust and use every day.

Ready to modernize your home infusion or specialty pharmacy welcome process? Schedule a demo to see for yourself how the CitusHealth Education Center takes required information on demand for patients and caregivers.

Brittany Isaacs
Brittany Isaacs
MSN, RN, IgCN, Customer Success Manager, CitusHealth

Brittany Isaacs is a nurse, educator, and customer success manager at CitusHealth, a SaaS healthcare software platform, that helps companies digitalize and transform their processes and workflows. Previously, Brittany worked as a Director of Nursing for a specialty infusion pharmacy, as well as a Lieutenant in the Navy Nurse Corps. A diverse nursing career in medical/surgical nursing, acute care, emergency medicine, behavioral health, and infusion therapy.

Currently, she is completing a Post-Master’s Doctor of Nursing Practice and certificate in Care Coordination at the University of Maryland, School of Nursing. She has graduated with Honors from the University of Maryland, School of Nursing with a Master of Science degree in Health Services, Leadership and Management as well a certificate in Nursing Education.