Valerie Deming
May 31 2024
Reading Time: 4 minutes
Digital transformation is reshaping the landscape of patient care delivery, management and outcomes across the healthcare industry, including home and specialty infusion therapy. As the demand for these services continues to rise, adopting digital solutions is becoming imperative so providers can enhance efficiency, improve patient outcomes and ensure sustainability.
Navigating digital transformation can be complex without the proper guidance. Here are some best practices to get you started on your journey:
Assess your current state
Before taking on any digital transformation initiative, it’s crucial to conduct a comprehensive assessment of your current infrastructure, processes, and capabilities. Ask your team the following questions to help identify pain points, inefficiencies, and areas for improvement.
- Do we need to stabilize our operations?
- Do we need repeatable processes with more control over outcomes?
- Do we need data that we can track, analyze, and report on to improve decision making?
- Do we need to reduce time spent on documentation after hours?
- Do we need faster, more convenient ways to communicate with patients and family caregivers?
Establish SMART goals
Based on your assessment, the next step is to establish SMART goals. These are goals that are specific, measurable, achievable, relevant, and time bound. These parameters help provide clear expectations of the overall objective. Whether it’s reducing readmission rates, improving patient satisfaction, or streamlining administrative tasks, having well-defined objectives will guide your digital transformation efforts.
SMART goal examples:
- Transform the admission process to paperless within 18 months to save administrative cost and time by digitizing all onboarding documents and forms.
- Reduce reminder phone calls to patients by 50% within 12 months by using automated messaging reminders.
By understanding how your goal will impact the everyday lives of staff and patients, team members become more interested in working toward those positive results.
Engage stakeholders
Digital transformation involves more than just implementing new technology; it requires a cultural shift within the organization. Engage stakeholders across all levels–from frontline staff to senior leadership–to ensure buy-in and collaboration. Solicit feedback, address concerns and involve end-users in the decision-making process. Creating a culture of innovation and openness to change is essential for successful adoption of digital solutions.
Select the right technology partners
With an increasing number of digital solutions available in the market, it’s important to ensure you evaluate vendors that understand and align with your goals.
- Do they have healthcare expertise? Clinical expertise allows for a more cohesive relationship because the vendor understands your needs first-hand.
- Are solutions designed to be HIPAA compliant and SOC 2 certified? Data security should be a top priority to protect your organization.
- Is the software scalable as your organization grows? Find out if the vendor can accommodate the growth of your census, sites, business line expansions, and other future developments.
- Does it integrate with your current pharmacy management system? Seamless integration reduces duplicate entry and saves time for staff.
- Is the software user-friendly? Consider whether tasks such as creating a form, videochatting and managing users are simple and easy to train.
- What resources are available to customers when they need help or need to train new employees? Ensure the vendor offers designated support personnel (such as a customer success manager), provides easy-to-access troubleshooting and user guides, and holds regular trainings for new employees.
Prioritize interoperability
Seamless exchange of data across different systems is essential for providing coordinated, high-quality care. Prioritize interoperability when selecting digital solutions to ensure compatibility with existing systems as well as future scalability. Adopt standardized data exchange protocols and participate in health information exchanges (HIEs) to facilitate communication and data sharing with other healthcare providers.
Embrace the journey
Digital transformation is an ongoing journey, not a one-time event. Continuously evaluate the effectiveness of digital solutions against predefined metrics and objectives. Solicit feedback from stakeholders and end-users to identify areas for improvement and opportunities for innovation. Embrace a culture of continuous learning and adaptation to stay ahead of evolving technology trends and changing healthcare landscapes.
Schedule a demo with CitusHealth to learn more about how home and specialty infusion pharmacies can navigate the complexities of digital transformation successfully and deliver high-quality, patient-centered care in the digital age.
