Improve revenue with the right digital tools

Improve revenue with the right digital tools

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While many providers put all the blame of revenue retention challenges on staffing shortages and the shift to value-based care, the truth is that poor workflows play a big part in putting revenue at risk. Unsecure channels of communication, difficulty obtaining required signatures, billing without the right documentation — just to name a few — can all add up to poor cash flow and the challenges to grow your business.

Here are a few ways the right digital tools can help improve revenue.

Real-time communication keeps everyone connected.

Implement communication solutions that keep clinical teams easily connected with financial teams to resolve claims issues. Text and video chat capabilities also allow clinicians to capture more accurate care details that automatically attach to the patient record for efficient billing. Eliminate staff interruptions and time spent investigating claim supporting issues.

Technology can be a competitive advantage.

Real-time communication tools paired with a consumer-centric strategy is a winning combination for gaining more referrals and prospective patients. Higher census should bring higher revenue, but you need to offer what referral sources want — a real-time connection to patient status.

Integration increases accuracy and visibility.

A seamless integration between each service can improve accuracy of documentation and automatic attachment to the patient record, helping to ensure information is ready for billers and referral sources.

Digital forms and electronic signatures avoid delays.

Gone are the days of printing paper forms and chasing signatures. Today, you can send customizable forms with a click, capturing signatures in real time and helping to avoid costly delays.

More revenue for your business could mean substantial growth, but how do you get there with an already overworked staff? The answer lies in the right digital tools. When workflows are built to work for you, less staff can get more done, and your organization can finally scale.

Talk with a CitusHealth expert to learn more about how our digital approach to home-based care can help you improve revenue.

Terri Embry
Terri Embry
RN, BSBA, Vice President of Customer Success, CitusHealth

A registered nurse with a bachelor’s degree in business and marketing, Terri’s career has spanned almost three decades in regional and national home, specialty and long-term care infusion operations, sales, and informatics leadership. Her experience with cutting-edge workflow optimization has allowed her to understand the challenges both customers and their patients face. With CitusHealth, she leads the adoption and retention team helping to bring the voice of customers to the product development roadmap.

Terri has been in leadership, sales, and nursing roles for companies such as BioScrip, Omnicare, and Olsten-Kimberly Quality Care.