5 Ways point solutions fail to solve communication needs

5 Ways point solutions fail to solve communication needs

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By: Melissa Kozak, RN, BSN, Co-Founder and President, CitusHealth

When I was a nurse working for various organizations, I was often stitching together point solutions. Instead of one single platform, I had to navigate multiple disparate applications—including a secure chatting app, an electronic signature solution, and YouTube for educational videos. This inefficient approach to technology failed to solve all the needs around communication and collaboration, which led to low adoption by the staff.

With an end-to-end platform, providers get a comprehensive solution that solves for every communication need across the entire care journey, but many organizations continue to rely on point solutions. Here are five ways these point solutions fail to deliver the true collaboration needed in home-based care.

1. Point solutions don’t reduce the need for phone or email.
When collaboration happens in multiple applications, care teams will continue to rely on phone and email to avoid multiple logins and to help ensure accurate information is captured.

2. Point solutions don’t integrate into the system of record.
The lack of integration into the system of record means duplicate, manual entry of patient data is necessary—adding to the administrative workload that already burdens clinical staff.

3. Point solutions don’t allow complex collaboration.
Without an innovative all-in-one solution, care teams and those they serve are unable to exchange images or communicate via video chat—making it difficult to stay updated on care between home visits.

4. Point solutions don’t solve the staffing shortage.
If point solutions are causing staff to spend more time toggling between technologies, then they’re unable to do more with less—which is a necessity for providers in the current staffing shortage.

5. Point solutions don’t improve care outcomes.
When a patient has a wound, seamless communication is critical to keep it from worsening. Whether they need to see what supplies patients have or deliver education for wound care, an efficient platform with real-time communication will be the most effective for resolving small issues before they become much bigger problems.

How end-to-end solutions get better staff adoption
No matter the home-based care setting, providers want a solution for these challenges. But without a comprehensive platform, they’re just stitching together disparate technologies that fail to exchange data. The result is disconnected staff who spend more time looking at their different solutions to stay up to date on what’s going on with the patient. So how can you adopt the right technology and get buy-in from your team? Here are a few things to keep in mind:

  • Make clinicians a part of the evaluation process to give them a voice in what technology is chosen.
  • Choose a platform that eliminates the need for duplicate data entry.
  • Remove the need to log into multiple systems.
  • Ensure your solution is easy to use and navigate.

Is your organization still relying on point solutions to deliver care? Schedule a demo today to see for yourself how CitusHealth can give your staff the end-to-end platform they need to work more efficiently and provide better care.

Melissa Kozak
Melissa Kozak
RN, BSN, Co-Founder, President, CitusHealth

As a registered nurse, Melissa has a deep understanding of the post-acute industry. Her extensive clinical care and operational insight led her to become the visionary entrepreneur she is today. With CitusHealth, she’s created our industry’s first end-to-end digital health collaboration platform to solve the complexities of managing post-acute continuum of care and patient and family engagement challenges.