What is customer success management and how can it benefit home-based care organizations? In this blog, we discuss CitusHealth’s approach to customer success, why we think of our customers as partners, and five ways we help customers meet their goals.
In our everyday lives, we rely on video and photos to connect with others and stay engaged with the world around us. This blog discusses why these modern methods of communication are critical to engaging patients and family caregivers in home-based care.
Without the need for IT teams and servers, Software as a Service (SaaS) can be a smart and efficient way to have software applications within your business—but what exactly is it? In this blog, we define SaaS and discuss six key benefits of this technology.
The rapid growth of home infusion has created a competitive landscape that can make it difficult for smaller, more regional pharmacies to thrive. While many providers try to compete in size, the truth is they need to focus on service. In this blog, we reveal the two top referral source expectations and how you can meet them.
COVID-19 accelerated the digital evolution, allowing consumers to go virtual with almost every aspect of their lives. While many healthcare providers continue operating as they did before the pandemic, they must realize that patients are also consumers and they expect to be engaged in the healthcare setting just as they do in the real world. In this blog, we debunk seven patient engagement myths.
With so many regulation requirements in home-based care, it’s important to capture accurate documentation from the national to the regional level. In this blog, discover how form customization can simplify compliance and support patient and staff satisfaction.
In the midst of an industry-wide labor shortage, it’s more important than ever to retain the employees you have. In this blog, learn six ways your company can retain top talent.
What are patient discussion groups? In this blog, learn 12 ways PDGs can bring game-changing communication to your organization.
COVID-19 accelerated the need for care in the home, but how did it drive digital health? In this blog, we discuss three drivers of digital transformation during the pandemic.
Omnichannel communication—we’ve all heard this referenced in terms of technology, but what exactly is it and how can it benefit home-based care? In this blog, we discuss the value of omnichannel platforms and four advantages of adopting this technology.
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