With over 20 years of experience in leading customer support organizations within the healthcare industry, John is a customer operations leader. He has a true passion for customer care while guiding and growing teams to view their interactions through the lens of the customer. With CitusHealth, he has designed and launched customer-facing operations—all while driving continuous service improvements that enhance the customer’s experience, satisfaction, and retention rates.
Prior to CitusHealth, John worked in the ambulatory EHR market, notably with Greenway Health. Most recently, he led the support department with Qure4u, where he created and organized customer support in the post-development phase of a virtual care patient engagement SaaS company and designed workflows to increase the efficiency and knowledge transfers of the support team.