Citus Health Blog

There’s No Going Back- Virtual Patient Support is Here to Stay In a recent podcast from the National Association of Specialty Pharmacy, Executive Director, Sheila Arquette hosts Melissa Kozak, RN, CRNI, CEO, Citus Health and Meagan Sampogna, COO, BioMatrix Specialty Pharmacy for an engaging discussion about the companies partnership and the innovative solutions needed to […]

The specialty pharmacy environment has changed in a matter of weeks. Phone waits are longer with staff working remotely; patients are concerned about refills and shortages of their critical medications; contactless delivery has become a necessity due to patient and family member concerns about potential infection. 

Uncharted Territory: Using Technology to Successfully Navigate the COVID-19 Pandemic As we progress through this COVID-19 crisis, providers are now anticipating a “new normal” and considering solutions that enable secure virtual care team collaboration and critical patient family engagement.

How BioMatrix Specialty Pharmacy rapidly enhanced digital communications to provide real-time patient support and expedited prescription refill processing. As a result of the COVID-19 pandemic, a dramatic and rapid shift has occurred in how specialty pharmacies and healthcareproviders around the world must coordinate and deliver care. The need for remote care technology is greater than […]

It is hard to imagine how anyone, only a few short months ago, could have predicted the emergence of COVID-19 as the most significant global, public health catastrophe in recent memory. And yet, here we are in the midst of an unprecedented crisis that has, in just weeks, altered nearly every facet of American life. 

The healthcare environment has changed in a matter of weeks.  Facilities are overflowing, providing face-to-face care is now a challenge and a health risk given family members concerns about potential infection of their loved ones. And providers are concerned about care team safety with limited PPE supplies.

With increasing challenges in gaining access to new therapies from limited drug distribution networks, implementing value-based care initiatives continues to be a top priority for specialty pharmacies. Manufacturers are looking for specialty pharmacies to demonstrate an innovative and collaborative approach to patient care that results in high patient satisfaction and outcomes. These challenges, coupled with […]

At a time when hospice and palliative care are rapidly growing, there is a concern that agencies in these important settings are employing outdated communication technology to not only communicate within care teams but also to engage with patients, caregivers, and family members. A recent Porter Research survey of 100 hospice leaders took a closer […]