Citus Health Blog

For home-based care agencies struggling to complete claims documentation required to secure payments and provide much needed cash flow, obtaining signatures from family Powers of Attorney (POA) and physicians continues to hold them back.

Specialty pharmacies have long fulfilled a critical need by providing remote support for severely ill patients who require in-home medication. With the onset of the COVID-19 crisis, specialty pharmacies found the spotlight on some of the challenges they still face with the real-time, virtual patient support and care team collaboration required to ensure timely refills, […]

For the past decade, hospice providers have been investing heavily in modernizing their clinical systems, care pathways and staff technologies. However, most hospice providers are falling short when it comes to what really matters to those who make the ultimate decision on choice of provider and serve up hospice satisfaction scores – the hospice consumer. […]

In 2020, we have reached an inflection point in care delivery.  Close collaboration in healthcare among all stakeholders — internal clinical and non-clinical staff, referring physicians, external partners, and family caregivers — has never been more important. 

We thought we would recap three of the most important themes that surfaced at NAHC FMC20. Telehealth was front and center with Bill Dombi, President of NAHC, citing it as the #1 advocacy priority in 2020.   What surprised us is a widespread call to look beyond telehealth to engage patients, physicians and clinicians like never before […]

There’s No Going Back- Virtual Patient Support is Here to Stay In a recent podcast from the National Association of Specialty Pharmacy, Executive Director, Sheila Arquette hosts Melissa Kozak, RN, CRNI, CEO, Citus Health and Meagan Sampogna, COO, BioMatrix Specialty Pharmacy for an engaging discussion about the companies partnership and the innovative solutions needed to […]

The specialty pharmacy environment has changed in a matter of weeks. Phone waits are longer with staff working remotely; patients are concerned about refills and shortages of their critical medications; contactless delivery has become a necessity due to patient and family member concerns about potential infection. 

Uncharted Territory: Using Technology to Successfully Navigate the COVID-19 Pandemic As we progress through this COVID-19 crisis, providers are now anticipating a “new normal” and considering solutions that enable secure virtual care team collaboration and critical patient family engagement.

How BioMatrix Specialty Pharmacy rapidly enhanced digital communications to provide real-time patient support and expedited prescription refill processing. As a result of the COVID-19 pandemic, a dramatic and rapid shift has occurred in how specialty pharmacies and healthcareproviders around the world must coordinate and deliver care. The need for remote care technology is greater than […]

It is hard to imagine how anyone, only a few short months ago, could have predicted the emergence of COVID-19 as the most significant global, public health catastrophe in recent memory. And yet, here we are in the midst of an unprecedented crisis that has, in just weeks, altered nearly every facet of American life.