Leading New Jersey-based specialty pharmacy, Parkway Pharmacy, partners with Managed Health Care Associates, Inc. (MHA) and Citus Health to innovate the patient experience and empower staff and patients with real-time communication tools and automated digital workflows.
NEW YORK (PRWEB) February 10, 2020
Citus Health, a digital health solutions provider for the post-acute care industry, and MHA, a leading health care services and software company focused on the alternate site health care provider marketplace, announced today that Parkway Specialty Pharmacy has chosen MHALink™ powered by Citus Health, a comprehensive suite of digital patient engagement and workflow automation solutions. The Citus Health solution will enable Parkway Pharmacy to digitally transform its patient communications and clinical operations for its census of 1,300 specialty pharmacy patients throughout the MidAtlantic, New England, and Midwest.
“As an independent pharmacy, customer service is our primary differentiator. To maintain our high-touch, personalized service, we knew we needed to implement a better way to communicate with today’s patients,” commented Alan Bleznick, Chief Operating Officer and Pharmacist. “Our patients lead busy lives, and the one device they always have with them is their smartphone. With the MHALink powered by Citus Health platform, our patient coordinators and pharmacists will be able to respond instantly and better engage our patients. Equally, our patients become more accessible to us.”
MHALink powered by Citus Health is a secure, HIPAA-compliant automated digital workflow and patient engagement platform that can help improve operational efficiencies and streamlines communications with patients, caregivers, and referral sources. MHALink powered by Citus Health is designed to operate independently or as a cohesive patient and care team management platform. The platform provides configurable workflows for HIPAA-compliant messaging and video chat, smart assessments with conditional logic for streamlined refill management and nursing documentation, on-demand patient education, and electronic signature capture. Parkway Specialty Pharmacy will leverage the Citus platform to:
- Enable staff to reduce the number of phone calls to process refills by 50% or more with HIPAA- compliant messaging tools
- Empower patients and caregivers to communicate with staff securely in real-time
- Automate manual processes with standard or custom secure forms, including patient assessments with supply inventory request, satisfaction surveys, and nursing notes
- Capture eSignatures on consent forms and delivery tickets
“Our initial goal for MHALink powered by Citus Health was to improve patient engagement with the messaging tools, but what we discovered is the platform capabilities go well beyond that. The Citus platform will enable us to be much more efficient across our entire operation,” added Bleznick. “With the messaging, gathering signatures, logs upon deliveries, adding nursing notes, and more, we can provide better patient care and ensure optimal compliance, and therapy adherence.”
Melissa Kozak, RN, CRNI, and Co-Founder of Citus Health added, “We are delighted to partner with Alan and the Parkway Pharmacy team. Consistently ranked #1 or #2 by the Zitter Health Survey, Parkway is an innovative specialty pharmacy dedicated to providing excellent patient care and service. The MHALink powered by Citus Health’s real-time, digital communication, documentation, and workflow solutions will enable Parkway to streamline manual process such as multiple follow up calls for refill assessments and empower patient coordinators, pharmacists and clinical staff to spend their time on what matters most, caring for patients.”
About Parkway Pharmacy Rx
Parkway Pharmacy is a patient-centric pharmacy providing individualized, around the clock therapy management programs for patients with chronic and acute conditions. We make sure the patient understands the treatment they are receiving via hands-on education and guidance platforms. We’ve built our company on our unparalleled ability to coordinate each patient’s care and quality of life, linking patient, physician and insurance provider seamlessly.
About Citus Health
Citus Health is a digital health transformation leader that enables real-time, secure collaboration between patients, care teams, care partners, and family members to optimize the patient experience and positively impact the financial outcome of the care provider. Led by a post-acute care nurse with domain expertise and internationally recognized med tech expert, Citus Health delivers the only comprehensive on-demand digital and mobile solution set that transforms archaic processes to set a new standard of patient care and engagement. For more information, visit https://www.citushealth.com/
Managed Health Care Associates, Inc. (MHA) is a leading health care services and software company that offers a growing portfolio of services and solutions to support the diverse and complex needs of the alternate site health care provider. MHA provides expertise in Group Purchasing, Managed Care and Payor Contracting, Reimbursement Management, Specialty Pharmacy Solutions, Pharmaceutical Data Analytics, Consultant Pharmacy Software and Legislative Advocacy. Through the delivery of innovative health care services and solutions, MHA helps Members increase operational efficiency, maximize business growth and provide optimum care for their patients. For more information, visit http://www.mhainc.com