CSI Pharmacy to Implement MHALink™ Powered By Citus Health to Improve Patient Experience and Outcomes

National specialty pharmacy provider to leverage state-of-the-art digital health technology to transform manual communications and documentation processes with automated solutions and workflows in order to enhance both its operations and patient care.


Clinical Specialty Infusions (CSI) Pharmacy, a nationwide specialty pharmacy, announced today that it has partnered with Citus Health, a digital health solutions provider for the post-acute care industry to implement MHALink powered by Citus Health, a comprehensive suite of digital patient engagement and workflow automation solutions. The Citus Health solution will enable CSI Pharmacy to digitally transform its patient communications and clinical operations for its census of 200 specialty pharmacy patients across 25 states.

“Due to the clinically involved nature of our business and the continued expansion of our IVIG operations we knew we needed to find a technology partner to help us better manage both our documentation and patient communications,” commented James Sheets, Pharm.D., CSI Pharmacy. “Our end goal with the MHALink powered by Citus Health solution is to improve patient outcomes, but after viewing the first demo of the solution, we saw immediately how it could enhance our operations three-fold, across our communications, documentation and referral processes.”

CSI Pharmacy will leverage the Citus platform to:

    • Communicate securely in real-time with care teams, patients and delivery personnel using HIPAA compliant, schedule-aware messaging tools and important translation features


    • Optimize admissions processes with therapy, payer and diagnosis driven workflows that drive authorization and clean claim processes


    • Automate manual processes with standard or custom secure forms, including patient assessments with supply inventory request, satisfaction surveys, nursing notes and delivery tickets


  • Improve cash flow and expedite reimbursements with digital signature and supply capture tools that facilitate approval processes that matches payer criteria and supporting documents to aide quick feedback for referral sources

Sheets added, “The solution will also significantly enhance our billing process. For example, we previously had to hold claims until nursing documentation was mailed or faxed in, which could mean we weren’t able to process claims in some instances for up to four weeks. With MHALink powered by Citus Health we will be able to collect notes directly within the application and process claims within 24 hours vs. weeks. We are very excited about the benefits we’ll be able to achieve rolling the Citus platform out across our business.”

Melissa Kozak, RN, CRNI, and Co-Founder of Citus Health added, “We are delighted to have the opportunity to work with James and the CSI Pharmacy team. They are an innovative specialty pharmacy organization with an exceptional commitment to delivering the highest level of patient care. By leveraging MHALink powered by Citus Health’s digital patient engagement and electronic documentation solutions, CSI is able eliminate time consuming manual tasks such as chasing assessment forms and capturing patient signatures and empower their staff and nurses to work at the top of their license, spending more time caring for patients.”

About CSI Pharmacy

Clinical Specialty Infusions (CSI) Pharmacy is a nationwide specialty pharmacy, founded by pharmacists, dedicated to servicing patients with chronic and rare illnesses requiring complex care. We are invested in improving the health—and the lives—of the people we serve by offering expert clinicians, passionate advocates, committed healthcare partners and strategic reimbursement experts. Our goal is to optimize patient outcomes, while treating patients as if they were members of our family.

About Citus Health

Citus Health is a digital health transformation leader that automates critical post-acute care services to reduce per-patient costs and increase patient satisfaction. Led by a post-acute care nurse with domain expertise and internationally recognized med tech expert, Citus Health delivers the only comprehensive on-demand digital and mobile solution set that transforms archaic processes to set a new standard of patient care and engagement. For more information, visit citushealth.com.

About MHA

Managed Health Care Associates, Inc. (MHA) is a leading health care services and software company that offers a growing portfolio of services and solutions to support the diverse and complex needs of the alternate site health care provider. MHA provides expertise in Group Purchasing, Managed Care and Payor Contracting, Reimbursement Management, Specialty Pharmacy Solutions, Pharmaceutical Data Analytics, Consultant Pharmacy Software and Legislative Advocacy. Through the delivery of innovative health care services and solutions, MHA helps Members increase operational efficiency, maximize business growth and provide optimum care for their patients. For more information, visit https://www.mhainc.com/



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