WellSky and Citus Health Partner to Improve Home Infusion Patient Engagement and Communication

Technology leaders collaborate to provide a web-based, secure, and mobile messaging and automated workflow solution for post-acute pharmacy providers and patients.


WellSky, a leading health and community care technology company backed by TPG Capital, and Citus Health, a digital health solutions provider for post-acute care providers, have formed an exclusive new partnership. Together, WellSky and Citus Health are launching an integrated, web-based, and mobile patient engagement module that enables WellSky CPR+ and CareTend home infusion clients to improve documentation processes and communication between patients and clinicians.

“At WellSky, we understand that patient engagement is a critical component of delivering quality care and ensuring positive patient outcomes,” said Bill Miller, CEO of WellSky. “We recognized Citus Health’s leadership in digital health care messaging solutions and knew we could partner to help patients actively share and receive information throughout their care journeys. As partners, WellSky and Citus Health are empowering real-time, secure communication between home infusion providers and patients with robust communications technology.”

Powered by Citus Health, the WellSky engagement module for CareTend and CPR+ is designed to improve patient experience by allowing home infusion providers to ensure real-time, direct communication with patients and staff. The integrated solution connects the Citus Health solution with WellSky’s CareTend and CPR+ solutions, enabling seamless data and document sharing between technologies. The engagement module also dramatically reduces time and effort spent using traditional engagement and follow-up methods by automating manual processes with digital workflows, secure forms, and electronic signatures, which facilitates patient assessments, supply inventory requests, assignment of benefits, nursing notes, and more. The engagement module helps providers communicate with patients more efficiently and improve delivery of care.

Palmetto Infusion Services, one of the largest ambulatory infusion suite companies in the U.S., is a WellSky client that recently selected CareTend software and the integrated engagement module powered by Citus Health.

“At Palmetto Infusion, we know that increasing collaboration and communication between infusion patients, clinicians, and internal staff improves care quality and outcomes for our patients,” said CEO of Palmetto Infusion Services, David Goodall. “This engagement module empowers our team members to easily and securely connect directly with patients. WellSky and Citus Health’s partnership opens new lines of communication, helping us ensure that our patients’ voices are heard, valued, and incorporated in their care plans.”

According to Citus Health CEO, Melissa Kozak, RN, “As a home infusion clinician who used WellSky solutions in daily patient care for years, I’m excited to have the opportunity to collaborate and connect our complementary solutions to help WellSky customers improve both clinical and financial outcomes. This agreement not only rapidly expands our reach to the industry’s leading home infusion providers, but also ensures our customers have the most seamless experience possible with the system integration and one point of contact for support for all of their business systems.”

The engagement module’s features allow patients to connect with their providers through instant messaging, video chat, and broadcast messaging, in addition to on-demand patient education. The solution’s functionality also connects partners to the solution, features log history and outcomes tracking, and provides digital documentation and communication tools that help internal staff better coordinate patient visits and care.

For more information, visit info.wellsky.com/citus_health.

Media Contact
Virginia Anderson
Phone: 602.885.2000
Email: [email protected]

About WellSky

WellSky is a technology company advancing human wellness worldwide. Our software and professional services address the continuum of health and social care — helping businesses, organizations, and communities solve tough challenges, improve collaboration for growth, and achieve better outcomes through predictive insights that only WellSky solutions can provide. A portfolio company of TPG Capital, WellSky serves more than 10,000 customer sites around the world — including the largest hospital systems, blood banks and labs, home health and hospice franchises, government agencies, and human services organizations. Informed by more than 30 years of providing software and expertise, WellSky anticipates providers’ needs and innovates relentlessly to help people thrive. Our purpose is to empower care heroes with technology for good, so that together, we can realize care’s potential and maintain a healthy, flourishing world. For more information, visit https://wellsky.com/.

About Citus Health

Citus Health is a digital health transformation leader that automates critical post-acute care services to reduce per-patient costs and increase patient satisfaction. Led by a post-acute care nurse with domain expertise and internationally recognized med tech expert, Citus Health delivers the only comprehensive on-demand digital and mobile solution set that transforms archaic processes to set a new standard of patient care and engagement. For more information, visit citushealth.com.



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