FountainRx Partners with Citus Health to Optimize Patient Engagement and Onboarding

Leading quadruple accredited Southeast U.S. compounding and specialty pharmacy provider will implement the Citus Health patient engagement platform to digitally transform its manual processes and patient communications.


Citus Health, a digital health solutions provider for the post-acute care industry, announced today that FountainRx, a leading Southeast-based compounding and specialty pharmacy provider, has partnered with Citus Health to implement Citus’ comprehensive suite of digital solutions to automate its manual onboarding and delivery processes and streamline patient communications.

Headquartered in Morristown, TN, FountainRx provides custom therapies to patients throughout the Southeast. They are currently licensed in 42 states and set for growth. One of the critical challenges the organization faces is the constant manual follow up to obtain the signed documentation required to provide therapy to patients, which impedes the pharmacy’s ability to ensure therapy adherence. The company will implement the Citus Health platform, including the HIPAA-compliant, secure messaging tools, electronic, customizable forms with conditional logic, and eSignatures to expedite refills and billing, all driven by real-time referral, refill production and delivery workflows. This will allow FountainRx to better prioritize and track efficiency efforts. The company will also leverage Citus’ integration capabilities to interface with their EHR system to streamline the sharing of important documents, images and patient assessments to the patient record, improving documentation for audits.

“Our passion for innovating a world-class patient experience is a driving force behind FountainRx,” said Joseph Huntsman, Chief Financial Officer, FountainRx. “We are tremendously excited to launch the Citus Health platform and begin taking advantage of the incredible functionality it offers, including being able to provide our prescribers and patients the ability to communicate securely and conveniently to send forms and obtain approvals and signatures in a much more-timely fashion. Through our evaluation of Citus and comparing it to what we have in place today, it is easy to envision the significant value this solution will provide for FountainRx staff and patients.”

“From our first introduction of a few FountainRx staff members at the National Association of Specialty Pharmacy Annual Conference last September it was immediately apparent that the Citus Health platform was a great fit for the organization. I have never seen a team as excited as FountainRx is to serve their patients in a more streamlined and effective way,” said Melissa Kozak, RN, CRNI, and Co-Founder of Citus Health. “We are thrilled to be working with the FountainRx team to provide their staff and patients with improved patient engagement and workflow solutions that will continue to help them deliver on their mission to enhance the quality of life for their patients while also reducing healthcare costs.”


FountainRx is a quadruple accredited (URAC, UCAP, PCAB, ACHC) compounding and specialty pharmacy committed to playing a key role in the health and healing of their patients. They lead with compassion, fervently serving their patients, providers and payers with integrity, excellence and stellar service. Their state-of-the-art pharmacy and extensive network have enabled them to become highly effective and patient-centric. They integrate knowledge and expertise to formulate creative and customized medication solutions, maximizing the potential for positive therapeutic outcomes while helping to reduce the overall cost of care to the healthcare system. For more information, visit


Citus Health is a digital health transformation leader that automates critical post-acute care services to reduce per-patient costs and increase patient satisfaction. Led by a post-acute care nurse with domain expertise and internationally recognized med tech expert, Citus Health delivers the only comprehensive on-demand digital and mobile solution set that transforms archaic processes to set a new standard of patient care and engagement. For more information, visit



No Comments

Post a Comment