New England Life Care Selects Citus Health as its Digital Patient Engagement Platform

Largest New England not-for-profit home infusion provider to implement Citus Health to support patients from 50+ member hospitals with enhanced 24/7 patient engagement solutions and digitized care processes that improve patient satisfaction and outcomes.


Citus Health, a digital health solutions provider for the post-acute care industry, announced today that New England Life Care (NELC), a not-for-profit home infusion company, hospital collaborative, owned by more than 50+ member hospitals in Maine, Massachusetts and New Hampshire, has selected Citus Health as its digital health partner to implement Citus’ best in class digital patient engagement and workflow solutions that will improve patient communications, care and service while reducing the overall cost of care.

NELC will implement the full breadth of the Citus Health end-to-end digital suite of solutions to provide home infusion staff and NELC’s 2,000+ active patients with a digital patient portal that delivers the following capabilities:

  • HIPAA-compliant, secure messaging to streamline patient to staff and staff to staff communications and eliminate inefficient phone and paper processes that enable NELC to continue to grow and help reduce the total cost of care.
  • Patient onboarding that includes therapy, payor, and diagnosis driven digital workflows that expedite authorizations and a clean claims process.
  • FAQs for on-demand responses to common questions to improve therapy adherence.
  • Customizable patient-facing and staff-facing assessments and eSignature capture to expedite reimbursement.
  • Outcomes tracking and important data collection that adds value for hospital members and future referral partners.

“Our strategic plan places emphasis on continuously seeking ways to improve the efficiency and efficacy of our operations, which is why we selected Citus Health as our patient portal,” commented Robert Calway, MHCA, BS, MT(ASCP), Chief Operating Officer for New England Life Care. “Providing our patients with the Citus Health digital patient portal enhances our ability to communicate in a timely and effective way; provides 24/7 access to care, service and advice, and reduces reliance on labor-intensive and inefficient processes and procedures that today are largely manual and subject to error. We look forward to leveraging the Citus platform to help us improve company operations, patient communication, care, and safety.”

Melissa Kozak, RN, CRNI and Co-Founder of Citus Health added, “New England Life Care is a unique and innovative leader in the home infusion market. The entire NELC team is engaged in and enthusiastic about the process of digital transformation making them the perfect provider partner. We are delighted to embark on this partnership with NELC and honored they have chosen Citus Health to deliver next-generation solutions that will help them achieve their goals for improving patient care, engagement and overall satisfaction.”


New England Life Care is a 501-E, not-for-profit, hospital collaborative serving more than 50 not-for-profit member hospitals in Massachusetts, Maine, New Hampshire, and Vermont. New England Life Care provides experienced, efficient and effective home infusion therapy, home infusion nursing and specialty pharmacy services including nutritional, anti-infective, chemotherapy, pain management, and more to communities across New England. NELC operates home infusion pharmacies in Woburn and Canton Massachusetts, Concord New Hampshire and Portland, Maine. NELC also operates an FDA-approved, 503B pharmacy compounding facility in Woburn, Massachusetts. Our responsive network of home infusion therapy clinicians, pharmacists, logistic support staff, billing, and insurance experts allow our patients to start their home infusion therapy treatments fast—often within hours of notification. Our focus on safety, compliance, monitoring, and customer service lowers costs, re-hospitalization, infection rates and promotes the best possible outcomes.


Citus Health is a digital health transformation leader that automates critical post-acute care services to reduce per-patient costs and increase patient satisfaction. Led by a post-acute care nurse with domain expertise and internationally recognized med tech expert, Citus Health delivers the only comprehensive on-demand digital and mobile solution set that transforms archaic processes to set a new standard of patient care and engagement. For more information, visit



No Comments

Post a Comment