Santa Barbara Specialty Pharmacy Selects MHALink™ Powered By Citus Health to Streamline Patient Engagement and Automate Processes with Digital Workflows

Leading California-based specialty pharmacy provider to implement the MHALink powered by Citus Health end-to-end suite of digital health solutions to deliver highly-personalized, seamless HIPAA-compliant communications and paperless processes across staff, patients and providers.


Citus Health, a digital health solutions provider for the post-acute care industry, announced today that Santa Barbara Specialty Pharmacy (SBSP), a locally-owned and operated specialty pharmacy and infusion home healthcare provider, has chosen to implement the MHALink powered by Citus Health comprehensive suite of digital patient engagement and workflow automation solutions. SBSP services all of California, as well as five other states, with a focus on allergy/immunology, neurology, gastroenterology, bleeding disorders and other chronic conditions.

Santa Barbara Specialty Pharmacy initially sought a solution that could provide eSignature capability to its staff and patients. Following a review of MHALink powered by Citus Health, SBSP found the Citus platform would not only provide the eSignature capability, but provide significant added value, enabling their organization to eliminate the use of multiple disparate programs, streamlining communications and automating processes into “one-stop” patient engagement and digital workflow solution. SBSP will leverage the Citus platform to:

  • Communicate securely in real-time with care teams, patients and delivery personnel using HIPAA compliant, schedule-aware messaging tools and important translation features
  • Optimize admissions processes with therapy, payer and diagnosis driven workflows that drive authorization and clean claim processes
  • Automate manual processes with standard or custom secure forms, including patient assessments with supply inventory request, satisfaction surveys, nursing notes and delivery tickets
  • Enhance outcomes tracking by enabling digital tagging and tracking of identified quality metrics
  • Improve cash flow and expedite reimbursements with digital signature and supply capture tools that facilitate approval processes and eliminate over-ordering, underdelivering and unplanned deliveries

“Our mission is to provide best-in-class, highly personalized care. The MHALink powered by Citus Health platform enables SBSP with a significant competitive advantage, enabling our staff to communicate securely anytime, anywhere with our patients, which in turn reduces the barriers to care and improves patient adherence and outcomes,” commented Marcel Sassola, CEO of Santa Barbara Specialty Pharmacy. “Our entire team has been really impressed with the comprehensiveness of the Citus platform as well as the company’s ability to quickly develop and implement new features.”

Melissa Kozak, RN, CRNI, and Co-Founder of Citus Health added, “Marcel and the Santa Barbara Specialty Pharmacy team are truly focused on delivering the highest level of quality care. We are delighted that they have chosen to engage the Citus Health organization and implement the MHALink powered by Citus Health solution to support their mission to provide comprehensive, patient-focused care.”


Santa Barbara Pharmacy is a Specialty/Infusion home healthcare provider, comprised of a team of professionals dedicated to providing comprehensive services in an ethical and patient-focused environment. Our goal is to provide superior care to our clients and achieve the best outcomes while maintaining a financially sound organization for the benefit of our employees, patients and our service partners. To learn more about Santa Barbara Pharmacy visit


Citus Health is a digital health transformation leader that automates critical post-acute care services to reduce per-patient costs and increase patient satisfaction. Led by a post-acute care nurse with domain expertise and internationally recognized med tech expert, Citus Health delivers the only comprehensive on-demand digital and mobile solution set that transforms archaic processes to set a new standard of patient care and engagement. For more information, visit



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