Vital Care® Home Infusion Services Selects Citus Health to Enhance Patient Engagement and Streamline Workflows Across 60+ Franchises

Home infusion pharmacy franchisees now have the opportunity to reduce costs while improving cash flow and patient outcomes with Citus Health Solutions.


Citus Health, a digital health solutions provider for the post-acute care industry, announced today that Vital Care, the premier pharmacy franchise business for home infusion services, has chosen Citus Health to transform labor-intensive processes into automated digital workflows that improve cash flow, patient outcomes, and referral relationships.

Vital Care franchise locations will have access to the Citus Health end-to-end suite of digital solutions, including:

  • Secure messaging to streamline patient to staff and staff to staff communications and eliminate inefficient phone and paper processes that will enable franchisees to scale as patient volume grows.
  • Patient onboarding that includes therapy, payor, and diagnosis driven digital workflows that expedite authorizations and a clean claims process.
  • FAQs for on-demand responses to common questions to improve therapy adherence.
  • Integration that automates filing to and from the electronic health record and eSignature capture to expedite reimbursement.
  • Outcomes tracking and important data collection that adds value for referral partners.

“As Vital Care franchise ownership accelerates, we want to empower our local franchises with the digital health solutions that will help them optimize financial and clinical performance,” said Logan E. Davis, PharmD, MBA, Director of Franchise Development, Vital Care. “It is refreshing to find a purpose-built solution and an organization like Citus Health that truly understands the unique complexities of the home infusion industry. We are impressed with the scalability of the Citus Health platform for organizations of all sizes and thrilled with how easily we will be able to integrate not only with our internal EHR system but our business processes as well.”

Melissa Kozak, RN, CRNI, and Co-Founder of Citus Health, added, “As an entrepreneurial organization focused on innovation, Vital Care recognizes that the game is changing, and home infusion providers must automate to grow. We are delighted to partner with them to provide each of their franchise owners with the Citus Health solutions that will transform their patient lifecycle journey with automated digital workflows and real-time patient engagement to improve their patient and financial outcomes.”


Citus Health is a digital health transformation leader that automates critical post-acute care services to reduce per-patient costs and increase patient satisfaction. Led by a post-acute care nurse with domain expertise and internationally recognized med tech expert, Citus Health delivers the only comprehensive on-demand digital and mobile solution set that transforms archaic processes to set a new standard of patient care and engagement. For more information, visit


Vital Care® is the premier pharmacy franchise business for home infusion services. Our passion since 1986 is improving the lives of patients and healthcare professionals through locally owned franchise locations across the United States. Vital Care has over 60 franchised pharmacies across two dozen states.



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