OptionOne Pharmacy Chooses Citus Health Digital Technology Solutions to Transform Patient Engagement and Outcomes Tracking

Specialty pharmacy and home infusion provider partners with Citus Health for innovative digital technology to optimize workflows, streamline communication and documentation, and reduce operational costs that will improve patient and referral partner relationships.


Citus Health, a digital health solutions provider for the post-acute care industry, announced today that OptionOne Pharmacy has chosen Citus Health to enhance its digital capabilities with innovative patient engagement and outcomes tracking solutions. OptionOne is a specialty pharmacy and home infusion provider that distributes and administers IV treatments to patients who are diagnosed with acute and chronic illnesses and serves approximately 1,200 patients throughout the state of Oklahoma as well as remotely across the U.S.

OptionOne will roll out the Citus Health Call Bell HIPAA-compliant, secure messaging solutions to streamline patient to staff and staff to staff communications and eliminate inefficient phone and paper processes that will enable the company to grow without hiring additional staff. Citus Health also provides OptionOne with supply tracking and management to minimize or eliminate under- or over-supply in patient homes; patient and physician electronic signatures and documentation required for billing; digital triage for instant responses to common questions; translation capabilities to facilitate staff and patient communications in over 90 languages, and outcomes tracking that allows for patient surveys and important data collection that adds value for payer and manufacturer partners.

“We evaluated several solutions and found that Citus Health was the only provider in the specialty pharmacy and home infusion marketplace to offer a comprehensive digital solution package for patient engagement, esignatures, supply management, outcomes tracking, and more all in one platform,” commented Jeff Wills, President and CFO, OptionOne. “It is evident from the deep domain expertise and innovation driving the development of the Citus Health technology that Call Bell is going to revolutionize the specialty pharmacy and home infusion markets. We are very impressed with the Citus Health solutions and are excited to partner with Melissa Kozak and her team to enable our staff, patients, physicians and referral partners with these powerful digital tools.”

Melissa Kozak, RN, CRNI, and Co-Founder of Citus Health, added, “Tracey and Jeff Wills are the founders of one of the most innovative specialty pharmacy and home infusion companies in the country. I am honored to have the opportunity to partner with them to help OptionOne achieve their goals of delivering a high-touch, personalized digital experience that creates efficiencies across their complex processes to improve both patient engagement and referral partner relationships.”


OptionOne is a specialty pharmacy providing home and alternate-site infusion therapies through a comprehensive clinical approach to patient care. Committed to providing quality care and services to consumers, OptionOne distributes and administers IV treatments to patients who are diagnosed with acute and chronic illnesses, most often focusing on IV antibiotics, total parenteral nutrition, and chronic disease treatments for conditions such as Crohn’s Disease, Ulcerative Colitis, Rheumatoid Arthritis, and Immune Deficiencies. OptionOne is licensed to provide pharmacy services in nine states throughout the Midwest and Southwest, with employees in five states.



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