Pharmacare Hawaii initially launched the CitusHealth Platform with their specialty pharmacy division to automate workflows and streamline patient and staff communications with HIPAA-compliant, secure messaging tools, electronic forms, and eSignatures. To date, the specialty team has onboarded nearly 50% of its 1,000 specialty medication patients, which has greatly reduced the number of monthly follow up calls and time spent on outreach for refill reminders, critical documentation, and signatures required for deliveries and reimbursements.
Feedback from patients using the CitusHealth mobile application has also been very positive with many citing how much they like the ability to easily send a “where’s my order” text that even when short staffed the pharmacy can quickly respond to and start the refill process immediately within the CitusHealth app.
The platform has proven to benefit the entire Pharmacare Hawaii specialty pharmacy team, including help staff to resolve complicated patients, referral challenges and more by simply being able to have all communications with the patient in one central location.
