How Parkway Specialty Pharmacy Reduced Delivery Confirmations from Days to 48 Hours
Parkway Specialty Pharmacy turned to CitusHealth to solve its patient engagement challenges, including reducing the number of follow up calls to patients to confirm deliveries and improving turnaround times for medication refills.
Leveraging the CitusHealth messaging, customizable forms and app-less capabilities, Parkway made dramatic operational and patient engagement improvements, including exceeding the company’s goal of receiving 50 percent of delivery confirmations within five days of the delivery.
With the CitusHealth platform’s ability to obtain contactless, app-less electronic signatures on delivery documents, Parkway now has 75% of delivery confirmations within 48 hours, saving the pharmacy days of follow up and expediting reimbursement.
