4 ways to improve clinician burnout through collaborative technology

4 ways to improve clinician burnout through collaborative technology

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By: Brittany Isaacs, MSN, RN, IgCN, Customer Success Manager, CitusHealth

When considering how to improve clinician burnout, we must first think about the challenges that nurses face in the home—the stress of coordinating care, 24/7 communication with the patient, time-consuming documentation, etc. Another factor is that many patients in home therapy and specialty pharmacy have rare diseases and immune compromises. Pair this with a common communication barrier between provider and pharmacy, and it can create challenges around providing quality care.

These challenges lead to frustration for nurses, because they’re watching their patients suffer and want to provide the best possible outcomes. Technology can help meet the patient’s needs, educate them on treatment, and collaborate all aspects of care—which can all lead to happier nurses. Here are four ways collaborative technology can improve clinician burnout.

Sharing resources is easier.

Education about the care they’re receiving is the foundation of more positive outcomes for patients. By instantly and electronically sharing treatment pamphlets, device usage, and disease information, patients are reminded about care plans discussed at the bedside, remember their treatment details, and are likely to commit to their healthcare goals.

Documentation is streamlined.

Instead of handling piles of documentation after hours, the right technology allows clinicians to spend less time doing paperwork and more time focusing on patient care. A streamlined documentation process should have standardized questions to ensure no detail is missed, spell check to ensure accuracy, and the ability to attach photos—all updating into the EMR.

This approach results in richer narratives and more data, which allows agencies to monitor trends for outcomes and improve where needed—all while easing the burden on clinicians and making the documentation process much less time consuming and much more robust.

Communication is instant.

Patients in the home, especially during a pandemic, are often isolated and left feeling like they’re on an island. With a powerful communication tool, both the care team and the patient are on the same page about scope, next steps, etc. And anytime a patient has a question or concern, secure answers can be given instantly to provide peace of mind and satisfaction for the patient knowing their care team is always a message away.

Communication gaps are also common with pharmacies, which may not always understand scope for nurses. Technology can make a difference by connecting all aspects of care to ultimately improve outcomes and eliminate the need for several phone calls.

Reimbursement is faster.

Clear documentation means no more chasing down accurate paperwork, which means faster billing and reimbursement. This saves time for clinicians, as the back office won’t need to request corrections to documentation errors.

CitusHealth is designed with workflow in mind, knowing what the nurse will experience in the home and how to streamline that visit in the best way possible to decrease burnout and increase efficiency.

Schedule a demo today to learn more about how CitusHealth can help you improve clinician burnout.

Brittany Isaacs
Brittany Isaacs
MSN, RN, IgCN, Customer Success Manager, CitusHealth

Brittany Isaacs is a nurse, educator, and customer success manager at CitusHealth, a SaaS healthcare software platform, that helps companies digitalize and transform their processes and workflows. Previously, Brittany worked as a Director of Nursing for a specialty infusion pharmacy, as well as a Lieutenant in the Navy Nurse Corps. A diverse nursing career in medical/surgical nursing, acute care, emergency medicine, behavioral health, and infusion therapy.

Currently, she is completing a Post-Master’s Doctor of Nursing Practice and certificate in Care Coordination at the University of Maryland, School of Nursing. She has graduated with Honors from the University of Maryland, School of Nursing with a Master of Science degree in Health Services, Leadership and Management as well a certificate in Nursing Education.