Research: Home Health Provider Communication Impact on Satisfaction

As a follow up to the groundbreaking Hospice Family Caregiver study in 2020, we commissioned Porter Research to conduct a research study of 300 home healthcare consumers, defined as patients and family caregivers who experienced skilled home healthcare within the past 12 months, regarding their experiences with home healthcare agency communication. The study revealed that […]

Digital Technology Adoption at an Inflection Point for Specialty Pharmacies

A new report from SmartBrief and Citus Health, takes an in depth look at how the competitive landscape, demand for data and COVID-19 challenges are the driving forces behind the increase in specialty pharmacies adoption of virtual care technologies.

Family Caregivers Have Spoken: Hospices Need Better Communication Technology Now

For the past decade, hospice providers have been investing heavily in modernizing their clinical systems, care pathways and staff technologies. However, most hospice providers are falling short when it comes to what really matters to those who make the ultimate decision on choice of provider and serve up hospice satisfaction scores – the hospice consumer. […]

Uncharted Territory: Using Technology to Successfully Navigate the Pandemic in Home Based Care

It is hard to imagine how anyone, only a few short months ago, could have predicted the emergence of COVID-19 as the most significant global, public health catastrophe in recent memory. And yet, here we are in the midst of an unprecedented crisis that has, in just weeks, altered nearly every facet of American life. 

New Study Reveals Care Team and Family Member Connectivity Gaps in Hospice

At a time when hospice and palliative care are rapidly growing, there is a concern that agencies in these important settings are employing outdated communication technology to not only communicate within care teams but also to engage with patients, caregivers, and family members. A recent Porter Research survey of 100 hospice leaders took a closer […]