The specialty pharmacy environment has changed in a matter of weeks. Phone waits are longer with staff working remotely; patients are concerned about refills and shortages of their critical medications; contactless delivery has become a necessity due to patient and family member concerns about potential infection.
The healthcare environment has changed in a matter of weeks. Facilities are overflowing, providing face-to-face care is now a challenge and a health risk given family members concerns about potential infection of their loved ones. And providers are concerned about care team safety with limited PPE supplies.